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Cancellation & rescheduling policy
Travel plans can change. These clear terms explain what happens to your deposit and how rescheduling works.
YOUR DEPOSIT
Straightforward terms before you reserve.
A 50% deposit confirms your session; the remaining balance is paid on the session day. Where a refund applies, we will return it to the original payment method whenever possible.
7 days or more before
Your deposit can be fully refunded, or your session can be moved once at no charge, subject to availability.
6 to 3 days before
The deposit is non-refundable. A date change can be considered according to availability; please contact us as soon as possible.
Less than 48 hours before
The deposit is non-refundable.
Severe weather, major transport disruption or a safety concern
We will reschedule at no additional charge, with an alternative time offered according to availability.
If Tokyo Frames must cancel
If photographer availability means we cannot deliver your session, we will contact you as soon as possible. You may choose a full refund of your paid deposit to the original payment method or a free rescheduled date.
Deposit50% confirms your booking.
ReschedulingContact us as early as you can.
Safety firstSevere weather or transport disruption can be rescheduled at no charge.
READY WHEN YOU ARE